Part of the FEClife ecosystem

Training that fits the venue. Not the binder.

FECtrainer builds training around your market, your concept and your people, then keeps it running shift after shift. Every program is shaped to the venue it lives in.

Build a training blueprint →For training leaders ↗

Venue profile● tailoring

ConceptBowling + Eatertainment
MarketSuburban family
PeakWeekend parties
Team62 · EN / ES
FocusEvent sales conversion
Program90-day plan ready →
01 / Blueprint

Tell us the venue. Get the plan.

Pick four things. FECtrainer drafts a 90-day training plan built for that exact operation. Change any answer and watch the plan change with it.

02 / Training types

Different moments need different training.

A new build, a slow season and a turnaround are not the same problem. Each type has its own plan, timeline and people.

Featured type

New Venue Openings

From the first hire to the team that travels to the next opening. Five phases, one playbook.

Typical window: 8 to 12 weeks before opening

Hire the right people, then build the training team first.

Leadership and trainers come on before the hourly team. Hiring profiles are built for the concept, interviews are structured, and every hire gets a start date tied to the training calendar.

  • Staffing plan and hiring profiles by department
  • Hiring events, structured interviews and offer tracking
  • Opening trainers and department leads selected first
  • Training calendar locked to construction and soft-open dates
Type

Ongoing training

The weekly rhythm that keeps standards from slipping.

  • Pre-shift skill reps
  • Monthly refreshers by department
  • New hire onboarding on a fixed path
Type

Seasonal ramp-up

Big hiring waves, trained fast, ready for peak.

  • Compressed onboarding paths
  • Returning staff recertification
  • Peak-week coverage plan
Type

Remodel or re-concept

New layout, new menu or new attractions, same team.

  • Change briefings by department
  • New station sign-offs
  • Relaunch soft-open nights
Type

Turnaround

When scores, reviews or sales are sliding.

  • Gap diagnosis against KPIs
  • Focused retraining where it hurts
  • Weekly progress check-ins
Type

Systems rollout

New POS, booking or game card systems.

  • Super-user training first
  • Station-level quick guides
  • Go-live floor support
Type

Acquisition or conversion

Bringing a new venue onto your standards.

  • Standards gap review
  • Leadership alignment first
  • Phased conversion training
03 / Levels of training

Two kinds of levels. Both matter.

One is the person: where their career goes next. The other is the department: how deep each team is trained, management included.

01

Team member

Signed off on core stations.

02

Trainer

Trusted to teach a station.

03

Shift lead

Runs the floor for a shift.

04

Supervisor

Owns a department day to day.

05

Assistant manager

Labor, scheduling, hiring.

06

General manager

Owns the venue and its P&L.

07

Multi-unit leader

Leads leaders across venues.

Individual career paths are powered by FECuniversity. Each step has its own lessons, checks and readiness review.
04 / Trainer levels

Not every trainer is the same trainer.

Trainers move up as they prove it. Each level has a clear way in and a clear job.

Level 1

Designated trainer

Picked from the floor on simple scoring.

  • Trains one station from the department manual
  • Partners with each new hire on shift
  • Logs sign-offs for the manager
Level 2

Certified trainer

Completes Train-the-Trainer.

  • Delivers the full training deck
  • Observes, coaches and signs off
  • Tracks trainees in Trainer Studio
Level 3

Lead trainer

Proven across departments.

  • Certifies Level 1 and 2 trainers
  • Runs trainer calibration
  • Owns the venue training calendar
Level 4

Opening trainer

Selected for the NRO team.

  • Travels to new venue openings
  • Trained on the opening playbook
  • Builds the next venue's trainers

Level 1 selection scoreSample

On timeShows up on time, every time
ComplaintsFewest guest complaints
Station strengthClean sign-offs and checks
AvailabilityWorking when the next hire starts
05 / Training paths

A path for every budget.

Start where the budget is today. Every path builds on the one before it, so nothing gets thrown away when you move up.

Path 1

Essentials

Tight budget, small team

  • Online learning through FECuniversity
  • Research and resource library
  • One shared venue manual
Path 2

Department

Growing team, clear departments

Everything in Essentials, plus

  • Training manual for each department
  • Designated trainer per department, picked by score
  • Station sign-off cards
Path 3

Certified

Standards that hold across shifts

Everything in Department, plus

  • Certified trainers through Train-the-Trainer
  • Full training deck per department
  • Trainer calibration and refreshers
Path 4

The works

Openings, multi-unit, full build

Everything in Certified, plus

  • Full training tech deck: Trainer Studio, digital sign-offs, KPI dashboards
  • Multilingual delivery
  • Opening playbooks and dedicated support
Each path is scoped to the venue. Ask for a quote once your blueprint is built.
06 / Programs

Six tracks. Every role covered.

Each track draws from FECuniversity academies, then gets tuned to your concept before anyone sees it. Open a track to see what's inside.

Track 01

Frontline Onboarding

First shift to fully trained, with sign-offs by station and a clear 30-day path.

Front deskAttractionsF&B
  • Day-one welcome and venue walk
  • Station-by-station sign-offs
  • Knowledge checks at day 7, 14 and 30
  • Buddy trainer for every new hire
Format: on shift + phone lessons · 30 days
Track 02

Event & Group Sales

Inquiry to deposit: discovery calls, packages, follow-up rhythm and objection reps.

Event salesParty hostsGMs
  • Discovery call and site tour scripts
  • Package and upsell walk-throughs
  • Follow-up cadence by lead type
  • Weekly role-plays on real objections
Format: workshops + call reviews · 6 weeks
Track 03

Guest Experience

The moments that drive reviews and repeat visits, coached on the floor, not in a classroom.

All guest-facing
  • First ten minutes standard
  • Name, greet and recognition habits
  • Service recovery steps
  • Review and comment follow-up
Format: pre-shift reps + floor coaching · ongoing
Track 04

Shift Leadership

Pre-shift, deployment, breaks, recovery. How strong shifts actually get run.

Shift leadsSupervisors
  • Running a five-minute pre-shift
  • Deployment and break plans
  • Handling the rush and the recovery
  • End-of-shift handoff notes
Format: shadow shifts + checklists · 4 weeks
Track 05

Manager Development

P&L basics, labor, hiring and coaching. Builds the bench before you need it.

AMsGMsMulti-unit
  • Reading the P&L and weekly KPIs
  • Scheduling to labor targets
  • Hiring and interviewing
  • Coaching and accountability conversations
Format: modules + monthly reviews · 90 days
Track 06

Train-the-Trainer

Certifies your own people to deliver, observe and sign off. The program stays when we leave.

Certified trainers
  • How adults learn on shift
  • Delivering the deck and running demos
  • Observing, coaching and signing off
  • Certification and calibration
Format: workshop + observed sessions · 2 weeks
07 / Trainer Studio

The tools trainers actually use.

Built for the person running the training, on a phone, between shifts.

Preview

Onboarding Path Builder

Pick the role and concept. Get a day-by-day path with station sign-offs.

Preview

Pre-Shift Brief

Five-minute huddle built from tonight's events, focus item and one skill rep.

Preview

OJT Sign-Off Cards

Observe, coach, sign off. Every step logged to the trainee's record.

Preview

Role-Play Deck

Real guest and sales scenarios by concept, ready for pre-shift or one-on-ones.

Preview

Training Calendar

Seasonal ramp-ups, new hire waves and refreshers planned around your peaks.

Preview

Trainer Scorecard

How each trainer's people perform after training, not just how many they trained.

08 / The difference

Built for your floor, not every floor.

Most industry training is one program delivered the same way everywhere. FECtrainer starts with your venue and works back.

Typical program
FECtrainer
Starting point
One curriculum for everyone
Your concept, market, size and gaps
Delivery
Seminar, then a binder
Short daily reps on the phone, pre-shift and on the floor
Language
English only
Multilingual by design, starting with English and Spanish
Proof
Attendance and smile sheets
Tied to KPIs you already track: conversion, labor, per caps, retention
After launch
Ends when the trainer leaves
Certified in-house trainers keep it running
09 / Results

Measured where it counts: on the floor.

FECtrainer connects to FECoperators, so training is tracked against the numbers owners already watch.

Training to KPI viewSample layout

Event inquiry to depositEvent Sales track
90-day new hire retentionOnboarding track
F&B spend per guestGuest Experience track
Labor % to planShift Leadership track
Illustration of the dashboard layout. Not client results.

Every trainee record

PathFront desk · Day 12 of 30
Sign-offs9 of 14
Knowledge checksPassed 4
TrainerCertified · Level 2
LanguageEspañol
Next stepParty host shadow →
Sneak previewLater phase

The FECtrainer Field Team.

When it has to go right, we send people. A team of leaders, one for each department, on site for a set period to train your team and stand beside them.

Grand openings

On site from pre-opening training through the first weeks after the doors open.

Seasonal surges

Extra leaders for the summer, holidays or school breaks when hiring waves hit.

Times of need

Leadership gaps, sudden turnover or a turnaround that cannot wait.

Guest services leadAttractions leadKitchen leadBar leadEvents leadOpening GM
Get early access →
10 / For training leaders

You've trained the industry. Now help build what's next.

FECtrainer is being built with a small group of founding training leaders. People who have stood in front of the room, run the programs and know where generic training breaks.

Shape the method

Set how programs get tailored by concept, market and role.

Lead the product

Own the trainer certification path and the Trainer Studio roadmap.

Build the ecosystem

Connect training to FECuniversity, FECoperators and the wider FEClife network.

Start a conversation →See how tailoring works
Connected to FEClife

One account. The whole ecosystem.

FECguide

Discover the industry

FECuniversity

Learn the industry

FECoperators

Operate the business

FECfunding

Capital resources